Delivery performance.....
Here at Windmill Tapes and Labels Ltd, we're always looking for ways we can improve our service and how we deliver to the customer, and on that basis we have invested in a new CRM system to ensure traceability of quotations and correspondence to our customers and a benefit which has become immediately apparent is that we can now measure the accuracy of our delivery promises. Given we can now measure this we will be publishing our monthly delivery date accuracy in % terms. We’re measuring how often the goods we produce are delivered on or before the date we have promised and for the month of Oct it’s 92.8%.
Here at Windmill Tapes and Labels Ltd, we're always looking for ways we can improve our service and how we deliver to the customer, and on that basis we have invested in a new CRM system to ensure traceability of quotations and correspondence to our customers and a benefit which has become immediately apparent is that we can now measure the accuracy of our delivery promises. Given we can now measure this we will be publishing our monthly delivery date accuracy in % terms. We’re measuring how often the goods we produce are delivered on or before the date we have promised and for the month of Oct it’s 92.8%.
Not good enough in our view, we are aiming for 95% so we’ll see how we do next month!!!
